852 Rooms · Help Centre
Everything from your first search to managing ads, saved searches, messages, upgrades, and support — organised the way serious flatshare apps expect.
Create a free account to save listings, message landlords, and post a room, whole flat, or room-wanted profile. Use EN / 繁中 in the header any time. Then explore the sections below — they mirror the areas you will use most (dashboard, messages, saved items, upgrades, and help).
Open Messages for every conversation about a listing or flatmate profile. Chat stays on-platform so you do not have to share your phone number straight away. Some brand-new listings delay instant contact for a short window to reduce spam — Early Access (see Pricing) removes that wait for eligible seekers. Use Report inside a thread if something feels wrong.
Open My listings for every room or property you have published, with links into each live ad. New posts start from Post ad; your Dashboard still shows counts at a glance. Keep photos and availability accurate so enquiries stay high quality.
Use filters on the search page to narrow by district, MTR, rent, and availability. Save a search when signed in (limits depend on your plan). Listing details include photos, a privacy-safe map pin, and a message button for logged-in users.
Start from Post ad: choose room, room-wanted, or entire property. Add honest descriptions and photos (limits depend on your plan). Map location is privacy-safe (obfuscated). Listings go through automated checks before publishing. Upgrade for more photos and boosted visibility.
Compare Free, Early Access, Boosted Listing, and Agent Pro on the homepage under Pricing. You can switch one-off vs subscription there. Payments run through our billing provider; VAT or local taxes may apply depending on your location. Email us if a charge looks wrong.
My profile has two parts: your account details (name, photo) and, separately, your public room-wanted listing for flatmate search — that listing is what seekers show in search. Verification badges (where shown) reflect optional checks. Keep contact inside the product until you trust the other party.
Never pay a deposit before you have viewed the property in person. Prefer in-app messaging over moving to WhatsApp immediately. If a listing or user seems off, use Report from the listing or conversation screen.
Tap a question to expand. Can’t find what you need? Contact us below.
Signed-in members can send product feedback straight to our team. We read every note.
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We only accept feedback from signed-in accounts so we can follow up if needed and prevent spam.
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support@852rooms.comSupport inbox is monitored daily. Include screenshots and timestamps for faster help.
Help Centre
Hi — I'm your 852 Rooms assistant. Ask me about search, listings, messages, your account, billing, or staying safe on the platform.